Gia Travels Online  will process the refund only after getting cancellation request from travel agent/ customer through email. Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines/ Hotel / suppliers.

Any voidation/cancellation of the ticket will be entertained only between 1000 Hr to 1800 Hrs on working days only.

Any refund request of any products will be entertained between 1000 Hrs to !800 hrs on working days only.

Refund charges would be as per the airline/hotel norms.

Gia Travels Online will levy a service fee over and above on the cancellation charges /penalty by the Airline / Hotels etc.

If the payment is not made on time, Gia Travels Online can anytime cancel all the PNR’s/Tickets without any prior notice.

There will no adjusting of the refund in the payment schedule. The refund will be given back to the agent whenever we have received it from the airline/ suppliers.

Refunds in cases where Airlines/Hotel is declared as Insolvent or Bankrupt Gia Travels Online shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent The customers or clients or agents shall not hold the Gia Travels Online liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent. On the basis of assurity given by airlines/hotels/suppliers,  Gia Travels Online may sometimes refund amount to the customer but Gia Travels Online reserves the right to recover the refunded amount on event of Airlines/hotels getting shutted down/non-operational/bankrupt.

 

The User shall request Gia Travels Online for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check-in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and Gia Travels Online. as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or no show air or hotel booking shall be deemed to have been forfeited.

Any other refunds or unadjusted credits received from suppliers (including hotels, airlines etc.) and not claimed or pursued by travel agents or suppliers within 1 year of receipt of such amounts by Company, shall be deemed to have been forfeited.